Transform your operations with customer-centric strategies
I specialize in designing operational strategies that put Customer Success at the heart of your business.
Meet Sana
Apply award-winning strategies to your operations
I began my career in door-to-door sales (yes, commission-only!) before transitioning into building and scaling early-stage and high-growth companies for over 13 years. My passion sparked when a former colleague convinced me to take a leap and join his seed-stage startup as the second employee. Since then, I have designed, operationalized, and led over ten post-sale functional areas for multiple rapidly growing B2B SaaS businesses. I’ve dedicated my career to helping visionary founders and leaders across all industries create high-impact, scalable strategies that drive award-winning results. I’d love to help you do the same.
Top 50 Women in Customer Success - Smart Karrot
10 People to Follow in Customer Education - Learning Outcomes
Advisory Board Member - University of California Irvine “Customer Experience Program”
Stevie Award - Customer Service Department of the Year
Speaker
Writer and Contributor
Children’s Book Author
Services
Operations | Customer Success | Enablement
Create Clarity
Post-sale organization design
Customer journey mapping
Zero to One strategy for new functional areas
Mature existing processes across the customer lifecycle
Increase Efficiency
Discover and implement new technologies for a seamless customer experience
Requirements gathering
Implementation support
Drive Accountability
Develop accountability charts
Core competency development with custom training plan for post-sale teams
Supercharge your hiring and onboarding to ramp quickly with quality
